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CSR Support Manager
Lead the support team and keep every customer looked after.
- Remote (online)
- Part-time, with regular weekly availability
- Not specified yet
- About 24 min · 28 questions
About this role ›
The CSR Support Manager runs day-to-day support: supervising the ticket queue, coaching representatives, resolving escalated complaints and reporting on how support is going to the owner.
Responsibilities
- Managing customer support representatives
- Supervising support ticket queues
- Resolving escalated complaints
- Monitoring team performance
- Training and onboarding new representatives
- Preparing support reports for the owner
Qualifications
- Experience leading or supervising a support or community team
- Strong customer support and Windows troubleshooting skills
- Fair, organized and calm under pressure
- Clear written English
- Comfortable tracking simple support metrics
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