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Careers at BigLou's Optimizer

Join Our Team

We're a small, focused team helping gamers get smoother, faster Windows PCs. If you love helping people and care about doing things the right way, we'd like to hear from you.

View 4 open positionsMy applications
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How hiring works

  1. Step 1

    Apply online

    Pick a position and answer a few questions. Save a draft and finish later if you like.

  2. Step 2

    We review

    The team reads every application personally. You can follow its status from your account.

  3. Step 3

    Talk with us

    Shortlisted applicants are invited to a short interview. We may ask a follow-up question first.

  4. Step 4

    Decision

    You'll hear back by email either way. Any staff access is set up separately by the owner.

Open Positions

Choose a position to see the full details and apply.

Accepting applicationsRole details

Customer Service Representative

Help gamers get the most out of BigLou's Optimizer.

Customer Service Representatives are the first people our customers talk to. You'll help with installation, updates, account access and licensing through Discord and support tickets, collect clear bug reports, and pass billing or advanced problems to the right person.

Responsibilities

  • Software troubleshooting and installation help
  • Discord and support ticket assistance
  • Account sign-in and license guidance
  • Billing and refund escalation to management
  • Basic Windows 10 / 11 technical support
  • Documenting issues and following up with customers

Qualifications

  • Clear, friendly written English
  • Working knowledge of Windows 10 and 11
  • Patience and respect with frustrated customers
  • A reliable Windows PC and internet connection
  • Customer service or tech support experience is a plus, not a requirement
Location
Remote (online)
Schedule
Flexible part-time shifts based on your availability
Compensation
Not specified yet
Application
About 21 minutes
Apply Now
Accepting applicationsRole details

General Staff / Community Support

Keep the BigLou's community friendly, safe and helpful.

General Staff look after our Discord community: welcoming members, answering general questions, enforcing the server rules fairly and reporting anything suspicious to the support team.

Responsibilities

  • Discord community moderation
  • Supporting and welcoming community members
  • Enforcing server rules fairly and consistently
  • Reporting scams and suspicious activity
  • Helping with general questions and pointing members to support

Qualifications

  • An active Discord account and good knowledge of Discord
  • Calm, fair and respectful with everyone
  • Clear written English
  • Interest in PC gaming and performance
  • Moderation experience is a plus
Location
Remote (Discord)
Schedule
Flexible, a few hours a week
Compensation
Not specified yet
Application
About 18 minutes
Apply Now
Accepting applicationsRole details

CSR Support Manager

Lead the support team and keep every customer looked after.

The CSR Support Manager runs day-to-day support: supervising the ticket queue, coaching representatives, resolving escalated complaints and reporting on how support is going to the owner.

Responsibilities

  • Managing customer support representatives
  • Supervising support ticket queues
  • Resolving escalated complaints
  • Monitoring team performance
  • Training and onboarding new representatives
  • Preparing support reports for the owner

Qualifications

  • Experience leading or supervising a support or community team
  • Strong customer support and Windows troubleshooting skills
  • Fair, organized and calm under pressure
  • Clear written English
  • Comfortable tracking simple support metrics
Location
Remote (online)
Schedule
Part-time, with regular weekly availability
Compensation
Not specified yet
Application
About 24 minutes
Apply Now
Accepting applicationsRole details

Website / Community Administrator

Protect the community, the staff team and our customers.

Administrators handle escalations and community safety, coordinate with support management and make sure staff follow our procedures. You only receive the specific permissions the owner delegates to you.

Responsibilities

  • Managing specifically authorized staff operations
  • Handling escalations and community safety
  • Coordinating with support management
  • Monitoring staff compliance with procedures
  • Reporting operational and security issues to the owner

Qualifications

  • Experience in an administrator or other high-trust role
  • Strong account security habits (2FA, password manager)
  • Sound judgment, discretion and fairness
  • Clear written English
  • Comfortable following and enforcing written procedures
Location
Remote (online)
Schedule
Part-time, with regular weekly availability
Compensation
Not specified yet
Application
About 22 minutes
Apply Now

Your privacy

We only ask what we need to review your application. Never include passwords, payment details, government ID numbers or other sensitive personal information in your answers.

Applications are seen only by the owner and staff the owner authorizes. Finished applications are deleted automatically after 365 days, and you can withdraw or delete yours at any time from My Applications. Read the Privacy Policy.

We never ask for passwords, payment details, government ID numbers or identity documents, and we never ask applicants to pay anything.