Privacy Policy

This Privacy Policy explains what personal information BigLou's Optimizer collects when you use the website at biglousoptimizations.com, your BigLou account, the BigLou's Optimizer Windows software, and the website AI Assistant, and how that information is used and shared.

It should be read together with the Terms of Service. You can contact us at bigloustweakingoptimizations@gmail.com.

• Account information: username, email address, a password hash, an internal account ID, plan and license status, and an optional profile picture.
• Licensing information: Hardware ID values and the license key you activate.
• Billing references: Stripe customer and subscription identifiers and subscription period dates.
• Support messages: the name, email address, optional Hardware ID, and message you send through the contact form.
• AI Assistant information: the messages and files or screenshots you submit.
• Technical information: IP address and request details handled by our hosting for delivery and abuse protection.

Your username and email address identify your account, let you sign in, and let us send account messages such as password resets. If you opt in at registration, we also send product and security update emails; you can unsubscribe at any time.

Passwords are stored as bcrypt hashes, not in readable form. When you register, we also record which version of the Terms of Service and Privacy Policy you accepted and when.

The Windows software creates a Hardware ID by combining your processor identifier and motherboard serial number and converting them into a short SHA-256-based value. That value, not the raw identifiers, is what the software sends to our servers.

We use the Hardware ID to bind a license or the free trial to a computer, to enforce one registered PC per account, and to prevent license sharing. Trial records store a further hashed form of the Hardware ID.

The software reads details such as your Windows version and hardware on your own PC to display your dashboard and recommend settings. Optimization history, saved profiles, backups, Undo records, and scan results are stored on your PC.

In the current release, the software contacts our servers to sign you in, refresh your profile, check your license and trial status, activate license keys, and check for updates. We have not identified any feature in the current release that uploads your scan results or optimization history to our servers.

We have not identified any automatic upload of usage analytics, diagnostics, or crash reports from the software in the current release. If you send us a support request, we use the information you include to help you. If we add diagnostic reporting in the future, we will update this policy before it takes effect.

We use a strictly necessary sign-in session cookie so you stay signed in (up to 30 days, or until you sign out or change your password), and a short-lived cookie that links AI Assistant attachments to your browser (up to 30 days). Your AI conversation list is kept in your browser's local storage.

We have not identified advertising cookies or third-party analytics scripts on the website. Our hosting provider may process standard request logs.

Payments are processed by Stripe. You enter card details on Stripe's checkout, not on our servers. We store Stripe identifiers and subscription status so that we can grant and remove Apex access. Stripe handles receipts, payment methods, and dispute data under its own privacy policy.

We use the following categories of service providers to operate the Service:

• website hosting and delivery (Vercel);
• database hosting (MongoDB Atlas);
• payment processing (Stripe);
• AI processing for the AI Assistant (OpenAI);
• email delivery for account and update messages.

When you use the AI Assistant, your messages and any attachments you add are sent to our servers and to our AI processor to generate a reply. We ask the AI processor not to retain the conversation through its own storage features.

Your conversation list is kept in your browser. Attachments are stored on our servers and, for signed-out browsers, expire after about 30 days.

• to provide your account, licenses, trial, and subscription;
• to secure the Service and prevent license abuse and fraud;
• to answer support requests and send account messages;
• to send update emails, where you have not opted out;
• to meet legal, tax, and accounting obligations.

We use measures such as password hashing, signed and expiring sessions, request rate limiting, signed payment webhooks, and access-controlled infrastructure. No system is completely secure, and we cannot guarantee absolute security. Our service providers may process data in countries other than your own, including the United States.

We keep account and license records while your account exists and as needed for billing, security, fraud prevention, and legal purposes. Some records, such as the trial claim that prevents repeat trials on the same PC, may be kept after account deletion for those purposes. Support messages are kept as needed to resolve and document your request.

We share information with the service providers listed above so they can perform services for us, and when required by law or to protect rights, safety, and the security of the Service. We do not sell your personal information.

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Contact us to make a request and we will review it as required by applicable law. You may be able to complain to your local data protection authority.

To request access, correction, or deletion of your personal information, email bigloustweakingoptimizations@gmail.com from the email address on your account and tell us what you would like us to do.

We may need to verify your identity before acting on a request, and we may keep limited information that we are required or permitted to keep.

Account deletion is handled through support. Cancel any active subscription first, then email us from your account email asking to delete your account. After deletion you will lose access to your account and any license tied to it.

The Service is not directed to children, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will review it and delete it where appropriate.

We may update this policy. The date and version at the top of this page show the current revision, and we will give notice of material changes, for example on the website or by email.

Privacy questions or requests: bigloustweakingoptimizations@gmail.com or the contact page. See also the Terms of Service, Pricing, and Documentation.