Free + Apex
Login and license problems
Cannot sign in, Apex looks locked, or the trial does not unlock features.
- Forgot your password: use Forgot password on the sign-in page. Support cannot read passwords.
- Too many sign-in attempts: wait a few minutes and try again; sign-in attempts are rate limited.
- Trial features locked: be online, signed in on the PC where you started the trial, and within the 7 days. One trial is allowed per account and per PC.
- Apex locked after the trial or subscription ended: new Apex changes lock; Undo and restore controls remain available.
- New PC: accounts are limited to one registered PC. Contact support to move your license.
When you contact support, include your username and, if you have it, your Hardware ID. Do not send your password.